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Help & Support

PUSSEL RECORDS CUSTOMER SERVICE CENTER. SELECT A HELP TOPIC BELOW TO CONNECT DIRECTLY WITH OUR ADMIN SERVICE TEAM VIA WHATSAPP.

ITEM REPORTING / PRODUCT ISSUES

Having issues with cassette tapes, cracked cases, or incorrect physical order items? Report your issue and claim order support here.

CONTACT ADMIN

TRACK ORDER

Want to know shipping status or haven't received your tracking number? Check and ask our logistics team directly.

CONTACT ADMIN

GENERAL INQUIRIES

Questions regarding merchandise stock, new album releases (POR), restock schedules, or general operational information for Pussel Records.

CONTACT ADMIN

Frequently Asked Questions

HOW LONG IS THE ORDER PROCESSING TIME?

Orders are processed within 1–2 business days after payment verification. The shipping tracking number will be updated automatically in your account.

WHAT IS THE RETURN / DAMAGED ITEM CLAIM PROCEDURE?

Please include a full, unedited unboxing video when contacting admin through the Item Reporting service above.